Privacy Policy

1. Who we are

Ladega Services Limited (company number 17337455, registered in England & Wales) is the data controller for personal information collected through this website. Our registered office is 10 Holborn Road, London, SE3 8HP, United Kingdom. You can contact us about privacy at rahman.ladega@gmail.com.

2. Information we collect

• Enquiry details: your name, company name (if given), email address, telephone number, preferred contact method, product requirements, quantity, delivery postcode, any message, and any files you choose to attach.
• Review details: the name you choose to display, your email address, your rating and review text, and any order reference you provide.
• Order details: where you place an order, the information needed to fulfil and deliver it.
• Technical information: information necessary for the website to function securely.

3. How we use your information and our lawful basis

• To respond to your enquiry and provide the information you've asked for — our legitimate interests in answering enquiries, or steps taken at your request prior to entering a contract.
• To process and deliver an order — performance of a contract with you.
• To check and publish reviews — our legitimate interests in displaying genuine customer feedback. Your email address is used only to verify and follow up on a review and is never published.
• To keep business and accounting records — compliance with our legal obligations.

4. Who we share it with

We do not sell your personal information. We share it only where necessary: with delivery providers to fulfil an order, with service providers who host this website and store our data on our behalf under appropriate contractual safeguards, and where required by law.

5. How long we keep it

Enquiries are kept for as long as necessary to deal with them and for a reasonable period afterwards in case you get back in touch. Order and transaction records are kept for six years to meet accounting and tax obligations. Reviews are kept for as long as they remain published, unless you ask us to remove yours.

6. Security

Information submitted through this website is transmitted over an encrypted connection and stored with access restricted to authorised personnel. Files uploaded with an enquiry are stored privately and are not publicly accessible.

7. Your rights

Under UK data protection law you have the right to:

• ask for a copy of the personal information we hold about you;
• ask us to correct information that is inaccurate or incomplete;
• ask us to delete your information where there is no good reason to keep it;
• object to, or ask us to restrict, how we use your information;
• ask us to transfer your information to another organisation;
• withdraw consent, where we rely on consent.

To exercise any of these rights, email rahman.ladega@gmail.com. We will respond within one month.

8. Complaints

If you're unhappy with how we've handled your information, please tell us so we can put it right. You also have the right to complain to the Information Commissioner's Office at ico.org.uk.

9. Cookies

Information about cookies used on this website is set out in our Cookie Policy.

10. Changes

We may update this policy from time to time. The version published here is the current one.